Refund Policy
At Mesc, we are dedicated to providing high-quality products and excellent customer service. While we don’t offer returns, we encourage you to carefully inspect your order upon delivery.
1. Order Inspection upon Delivery
- Our friendly courier will wait for 5 minutes after delivery to ensure that you are satisfied with your order. Please inspect the items within this time frame to confirm they meet your expectations.
- If you decide to return the item after delivery, you will be responsible for covering the return shipping fees.
2. Faulty Items
- If you receive a faulty item or one that does not match your order, please contact us within 24 hours of receiving the product.
- We will assist you with an exchange for the correct item or a replacement, and any additional shipping costs will be covered by us.
3. Exchange Process
- To initiate an exchange, please reach out to us at eg.mesc@gmail.com via Instagram @mesc.egy within 24 hours of receiving the product.
- Include details of the issue and any photos of the faulty item, if possible, so we can quickly process the exchange for you.
Thank You for Choosing Mesc
We greatly appreciate your trust in Mesc. Our goal is to ensure that every customer is completely satisfied with their purchase, and we are here to help if anything goes wrong.